Cockpit IT Service Manager - Changelog

Version 4.1.31 2020-07-28

New features:

  • Ticketing - ServiceNow synchronization - Cockpit requests can now be synchronized with ServiceNow Request Items or ServiceNow Catalog Tasks

Improvements:

  • General - Improved display of validation messages in V3 screens

Modifications:

  • Ticketing - Added assignment notification on ticket creation when ticket is assigned to an operator

Corrections:

  • General - Fixed certain SQL errors on delete getting swallowed
  • General - Minor UI fixes and improvements
  • Infrastructure - Fixed "LazyInitializationException" error editing equipment
  • Monitoring - Added wait before retrying after certain synchronization errors
  • Reporting - Improved ticket graphs in monthly reports
  • Ticketing - Fixed bug in ticket counters adding ticket links
  • Ticketing - Fixed issue with stats for operators in global statistics

Version 4.1.30 2020-07-20

New features:

  • General - Added buttons to jump to first or last page to lists with more than two pages
  • Ticketing - Added filter by organization to catalog list

Improvements:

  • General - Hide organization list filters on a single-organization portals
  • Ticketing - Adding new charts to ticket statistics
  • Ticketing - Improved SLA infos on lists and SLA popup

Corrections:

  • Monitoring - Fixed error synchronizing deleted checks
  • General - Minor UI fixes and improvements
  • Monitoring - Fixed bulk modification of checks not triggering immediate synchronization
  • Monitoring - Fixed performance bottleneck deleting checks on systems with a lot of alert history data
  • Monitoring - Fixed title for pending alerts by organisation
  • Task - Fixed filter issues in statistics by operator page
  • Task - Fixed multiple issues in task statistics
  • Ticketing - Fixed bug in ticket counters adding ticket links
  • Ticketing - Fixed bug in ticket workflow duplication
  • Ticketing - Fixed error identifying existing ticket linked to incoming email
  • Ticketing - Fixed performance bottleneck fetching emails from external mailboxes

Version 4.1.29 2020-07-03

Improvements:

  • Administration - Site management - Sort by name is now case-insensitive
  • Administration - User profile management - Sort by description is now case-insensitive
  • General - Minor UI fixes and improvements
  • General - When the server is temporarily unavailable, display a notification rather than an error popup
  • Infrastructure - Added software inventory status to host display/edit screen
  • Logbook - Maintenance periods - Equipment selection - Sort is now case-insensitive
  • Monitoring - Windows file checks - Added support for shortcut files on Windows 2008 and later
  • Monitoring - Windows file checks - Improved performance for directories with thousands of files
  • Ticketing - Added new field inside ticket email notifications to help link emails to tickets in case of destructive filtering by email providers
  • Ticketing - Limit the number of content lines displayed on emails list

Modifications:

  • Monitoring - Check "DB - Hana - Backup status" - Increased limit

Corrections:

  • Administration - Fixed performance bottleneck editing teams in systems with many teams and operators
  • Infrastructure - Fixed timezone issue synchronizing exceptional maintenance periods
  • Infrastructure - Fixed UI issue with inventory schedule timezone
  • Monitoring - Fixed potential DB deadlock saving check status
  • Monitoring - Fixed potential IndexOutOfBoundsExceptions in Windows inventory
  • Service Desk - Infrastructure - Fixed problem with SAP Excel export
  • Ticketing - Fixed email link to ticket when multiple urls are present
  • Ticketing - Fixed missing filter on organization in parent/child ticket selection

Version 4.1.28 2020-06-19

Modifications:

  • Administration - Team management - Sort operators by name, first name (case-insensitive) instead of first name, name
  • Monitoring - Check "SAP - Client status (SCC4)" - Added operators to the client modification threshold

Corrections:

  • General - Minor UI fixes and improvements
  • Infrastructure - Fixed error saving hardware inventory data (edge case)
  • Infrastructure - Solved issue with inventory on disabled hosts
  • Infrastructure - Solving issue with read-only access to databases, SAP instances and Java applications
  • Monitoring - Fixed error message on native command timeout
  • Reporting - Job reporting - Replace invalid job dates (before 1900-01-01) reported by certain SAP and DB systems with NULL
  • Technical - Manager - Nouvelle version 3.1.2 compatible avec Ubuntu 20.04
  • Ticketing - Fixed "access denied" modifying end-users from ticketing module
  • Ticketing - Reset the template selection when switching the ticket type
  • Ticketing - Solved issue creating ticket from email
  • Ticketing - Solved ticket redirect URL issue without valid session

Version 4.1.27 2020-06-11

Improvements:

  • Administration - Engines are now sorted in case-insensitive alphabetical order in select boxes
  • General - LDAP - Added support for self-signed certificates for LDAPs servers (via fingerprint)
  • Monitoring - Check "DB - Sybase - DB Free space" - Added multi-threshold configuration
  • Monitoring - Check "DB - Sybase - LOG Free space" - Improved data collection, added multi-threshold configuration
  • Reporting - Improved performance for tickets statistics in reports
  • Ticketing - Added workarounds to prevent email notifications from being broken by Office 365 servers

Modifications:

  • Technical - Updated APNS certificate for iOS notifications

Corrections:

  • Administration - Hide "Connect as" action when current operator does not have access to it to avoid "Access denied" error
  • General - Minor UI fixes and improvements
  • General - Prevent potential invisible text on contrasted dashboard boxes within Internet Explorer 11
  • Infrastructure - Added missing dependency counters for passwords on delete
  • Ticketing - Fixed issue with email notifications displaying ID_START on iOS Mail App
  • Ticketing - Fixed translation issue (french)

Version 4.1.26 2020-06-05

Improvements:

  • General - Width of vertical tabs can now be expand up to 20% of window width
  • Monitoring - Check "AS400 - Jobs status" - Allow user to select up to 3 statuses
  • Monitoring - File checks - Added more info to result details

Modifications:

  • Infrastructure - Inventory - Reduced log level from error to debug for date parsing errors
  • Service Desk - Ticketing - Now displaying equipment name instead of description in tickets
  • Ticketing - Added specific header to track ticket ID in email notifications, added gmail-specific markup for actions

Corrections:

  • Infrastructure - Added missing dependency counters on delete
  • Infrastructure - Fixed bug in metrics export
  • Infrastructure - Fixed error in overview screens
  • Monitoring - Inventory - Replaced invalid dates reported by OS with empty value
  • Monitoring - Removed variable APP_NAME from notification format
  • Service Desk - Ticketing - Fixed issue creating tickets with certain properties enabled but not mandatory for end users
  • Ticketing - Improved handling of email polling timeouts
  • Ticketing - Minor fixes for workflow editor
  • Ticketing - Solved issue with SLA acknowledgment delay not being updated after SLA change

Version 4.1.24 2020-05-28

Corrections:

  • General - Minor UI fixes and improvements
  • Monitoring - Fixed incorrect substitution in external command notifications
  • Ticketing - Fixed performance problem opening tickets with a very large number of attachments and custom properties
  • Ticketing - Fixed problems with print view
  • Ticketing - Fixed rare problem uploading attachments
  • Ticketing - Solved issue rating tickets for users with account but no portal access

Version 4.1.23 2020-05-25

Improvements:

  • Monitoring - Allow to choose between H2 and Derby for standalone database
  • Monitoring - Check "vSphere - vCenter - Alert monitoring" - Added info to alert details
  • Office - Improved handling of certain invalid inventory agent requests

Corrections:

  • Administration - Fixed info about default key usage in debug page
  • DB - Fixed error generation SQL migration script in Manager
  • General - Added handler (retry) for error 409
  • General - Minor UI fixes and improvements
  • Infrastructure - Fixed bug attributing equipment to rack on creation
  • Monitoring - Fix bad substitution in external command notification
  • Monitoring - Fixed bug in check execution dialog
  • Monitoring - Fixed UI issue in alert info dialog
  • Public API - Fixed names of certain parameters in API documentation
  • Ticketing - Fixed error in ticket validation
  • Ticketing - Fixed issue with email polling jobs taking more than 10 minutes failing to be rescheduled
  • Ticketing - Fixed user right issue in ticket creation
  • Ticketing - Solved issue with SLA selection from priority
  • Ticketing - Ticket sync operations are now logged in tickets_sync.log

Version 4.1.22 2020-05-19

Improvements:

  • Ticketing - Hide the ticket types menu when a single type can be created

Modifications:

  • Engine - Monitoring - Check "SAP - Lock entries (SM12)" - Age is now configured in minutes
  • Monitoring - Check "SAP - Jobs in process (SM37)" - Change time range from 1-3000 to 1-9999

Corrections:

  • Infrastructure - Fixed issue where some of the drop down lists in the equipment multi modification popup would stay disabled
  • Infrastructure - Fixed problem deleting equipment in certain conditions
  • Monitoring - Check "SAP - Connection test" - Fix issue with dual stack SAP systems
  • Monitoring - Fixed bad title in dashboard "Applications - Current status"
  • Monitoring - Fixed handling of inversion when changing check type to non-invertable type
  • Monitoring - Fixed potential deadlock in engine synchronisation under heavy load
  • Monitoring - Fixed user right "Check management" not applied correctly in main menu
  • Public API - Fixed problem listing tickets
  • Ticketing - Fixed problem with duplicate inline images
  • Ticketing - Sync - Fixed issue preventing ticket status and property from being synchronized properly

Version 4.1.20 2020-05-11

New features:

  • Administration - Debug - Added new panel with information about database configuration recommendations

Improvements:

  • General - Added shadowed border to pre-formatted blocks in rich text
  • General - Allow interaction with certain background UI elements when a popup is minimized
  • General - Allow opening ticket attachments when a popup is minimized
  • General - Reload the page when portal version changes
  • Monitoring - Improved performance of standalone engine synchronisation on systems with many engines

Corrections:

  • General - Hide modification actions from directory cards in case of read-only access
  • Ticketing - Allow deleting ticket exchange even if some modification popup fields are invalid
  • Ticketing - Display the appropriate icon for an exchange associated to a modification from a workflow
  • Ticketing - Fixed bug in ticket creation from external alerts
  • Ticketing - Fixed issue rating tickets for end-users from email

Version 4.1.19 2020-04-30

Improvements:

  • Administration - Minor improvements in portal backup period management
  • Monitoring - Improved handling of synchronization during portal backup periods

Corrections:

  • Monitoring - Fixed problem with unjustified alert notifications in certain cases
  • Portal - General - Fixed bug handling file uploads in feedback and privacy forms
  • Portal - General - Fixed issue with certain special characters in mobile device names
  • Portal - Office - Fixed bug in read-only display of office equipment
  • Portal - Ticketing - Show an error 404 instead of 403 when displaying an unknown ticket
  • Ticketing - Fixed bulk-assigning tickets from certain lists
  • Ticketing - Fixed issue with inbox polling job not re-scheduling after timeout

Version 4.1.18 2020-04-28

Improvements:

  • General - Improved handling of outdated JavaScript code after portal update
  • General - Improved scrollbars in popups (Internet Explorer 11)
  • General - Increased color contrast when hovering over a button or a link

Modifications:

  • Ticketing - Ticket sync - Improved filter management when synchronizing ticket properties

Corrections:

  • Administration - Fixed background job reload on multi-portal systems
  • Administration - Fixed remaining seconds in portal backup period rounded to 0 leading to short burst of synchronisation requests
  • General - Minor UI fixes
  • Infrastructure - Fixed bad translation key "infrastructure.host.buyDate"
  • Monitoring - Fixed bug in "retry after failure" feature
  • Monitoring - Fixed bug in availability reports
  • Monitoring - Fixed formatting problem with email notifications
  • Monitoring - Improved performance of metrics aggregation jobs
  • Ticketing - Ticket synchronization - Fixed issue with incoming ticket acknowledgments

Version 4.1.17 2020-04-21

Corrections:

  • Monitoring - Fixed another potential DB deadlock
  • Technical - Fixed issue fetching standalone engine logs when the logging configuration differs from the defaults
  • Ticketing - Fixed potential DB deadlock
  • Ticketing - Ticket synchronization: Fixed issue in status mapping for incoming operations

Version 4.1.16 2020-04-20

New features:

  • Ticketing - Source filter is now also available on "Open" and "Followed" ticket lists

Improvements:

  • General - New pages for 404 and 403 errors
  • Task - Optimization of task statistics

Modifications:

  • DB - New pre-requisite : MariaDB 10.3
  • General - Allow up to 1024 chars for ticket signature

Corrections:

  • General - Fixed connection error from Android app
  • Monitoring - Check "Web - HTTP request" - Fixed translations in check UI
  • Office - Fixed error in pending equipment list
  • Reporting - Fixed position of custom menus in report module
  • Ticketing - Allowing organization removal for applications used in archived tickets
  • Ticketing - Fixed date issue with ticket logs created from alerts
  • Ticketing - Fixed issue in Gantt project view
  • Ticketing - Fixed issue when searching via Solr with too many tickets pre-fetched
  • Ticketing - Fixed issue where ticket sync would try to add an error message to a ticket that does not exist in Cockpit

Version 4.1.15 2020-04-10

Modifications:

  • Monitoring - Check "Windows - Scheduled task" - Added option to check for running task

Corrections:

  • Ticketing - Fixed SLA notification issue
  • Ticketing - Ticket with color-less stage will be displayed properly on Gantt view

Version 4.1.14 2020-04-10

New features:

  • Monitoring - Added filter to check type popup in lists

Improvements:

  • General - 'Check all' on selection list will check all listed items rather than just the visible ones
  • General - Extend timeout of ticket attachment upload and notify when it's reached
  • Infrastructure - Add fallback method fetching software/updates on Windows hosts
  • Office - Improved pending equipment list (add filters etc)
  • Ticketing - Fixed star rating email format for Outlook

Modifications:

  • Ticketing - Ticket authors without user account can now rate their tickets

Corrections:

  • Administration - Clarify timezone options in end-user management screen
  • Administration - Fixed issue saving existing organization without inventory schedule
  • DB - Fixed DB migration problem on certain DB/server version combinations
  • DB - Fixed issue with engine IDs greater than 127
  • General - Fixed concurrency issue with OAuth access token creation
  • General - Fixed issue with URLs on portals behind HTTP proxy
  • General - Fixed mouse-over info panels
  • General - Fixed problem with rich text editor on Internet Explorer 11
  • General - Fixed SMTP configuration change not taken into account for pending SMTP messages
  • General - Most popups can now be docked out to display or select underlying text
  • Infrastructure - Fixed bug deleting SAP systems
  • Infrastructure - Fixed error deleting equipment with a check linked to a ticket
  • Infrastructure - Fixed inventory issue on certain Windows systems
  • Logbook - Fixed issue deleting maintenance periods
  • Logbook - Fixed issues on "Maintenance period schedules" screen
  • Monitoring - Check "SAP - DB - Hana - Backup (DB12)" - Fixed check name
  • Monitoring - Check "SAP - Transports statuses (STMS)" - Fixed issue adding this check to a monitoring template
  • Monitoring - Fixed connection issue for engines older than version 4.1
  • Monitoring - Fixed error in process selection dialog
  • Monitoring - Standalone engine - Fixed local DB deadlock
  • Office - Fixed bug sorting office equipment by type
  • Office - Fixed error in pending equipment list
  • Office - Fixed handling of missing agent UUID
  • Passwords - Fixed problem sorting password lists
  • Reporting - Fixed error copying report to new organization (availability data was copied erroneously)
  • Reporting - Fixed performance issue with ticket data
  • Ticketing - Fixed deleting calls
  • Ticketing - Fixed email notifications being sent to disabled users
  • Ticketing - Fixed issue where ticket exchanges were ignored if they were added in the same synchronization period as the ticket creation
  • Ticketing - Fixed issue with edit/copy
  • Ticketing - Fixed issue with search via Solr
  • Ticketing - Fixed performance problem loading ticket attachments
  • Ticketing - Fixed transaction issue with tickets created inside a validation workflow that is directly send to another one
  • Ticketing - Prevent email popup from being validated by a simple Enter key press

Version 4.1.13 2020-04-18

Improvements:

  • General - Automatically highlight first result when searching in a select-box
  • Monitoring - Check "Windows - Scheduled task" - Added option to check for running task

Corrections:

  • General - Fixed header taking too much room on ticket mouse-hover drop-downs
  • General - Fixed navigating dropdown menus with keyboard past the last visible item
  • General - Removed the visual stuttering/blocking of the mass action popup's progress bar
  • Ticketing - Editing bulk actions on ticket list are now hidden if the current user does not have write access
  • Ticketing - Fixed error opening certain tickets

Version 4.1.12 2020-03-17

Improvements:

  • Ticketing - When sorting tickets by status, display open tickets first

Corrections:

  • Ticketing - Fixed error assigning tickets that are not linked to an organization yet
  • Ticketing - Fixed issue with workflows and validation action

Version 4.1.11 2020-03-13

Modifications:

  • Public API - New API connection FAQ documentation

Corrections:

  • Doc - Fixed error displaying archived document versions
  • General - Fixed sporadic error in rich-text editor
  • Service Desk - Ticketing - Fixed bad english translation for status "To validate"
  • Ticketing - Fixed bad english translation for status "To validate"
  • Ticketing - Fixed Error 500 creating ticket from an alert

Version 4.1.10 2020-03-10

Improvements:

  • General - Detect client version mismatch to try a force-reload and then instruct user to clear cache
  • General - Fixed the ticket list mouse-over dropdown's height to avoid issue with image-loading
  • General - Limit image width to rich-text editor frame size
  • Monitoring - Improved uptime parsing (Solaris format)

Corrections:

  • DB - Fixed issue preventing upgrade on MariaDB 10.2.8 and above
  • General - Fixed error saving display filter
  • Infrastructure - Fixed issue creating equipment
  • Mobile - Task - Fixed task acknowledgment with attachment
  • Monitoring - Check "Custom command (from monitoring server)" - Fixed error when the commands yields an empty result
  • Monitoring - Check "DB - SQL - Query - Return integer" - Fixed UI issue
  • Monitoring - Fixed translation for action "Dismiss" in "Pending external alerts" list
  • Office - Fixed empty machine name with agent versions prior to 0.0.17
  • Office - Fixed validation of agent configuration
  • Service Desk - Ticketing - Fixed issue with inline attachments (images in rich text) getting deleted in certain circumstances
  • Ticketing - Fixed issue with bulk actions and attachments.
  • Ticketing - Fixed issue with bulk actions for ticket tasks
  • Ticketing - Fixed problem with bulk validation/rejection of tickets

Version 4.1.9 2020-02-28

New features:

  • Passwords - Add an "export password" option to operator profiles

Improvements:

  • General - Do not show external apps menu if no app is available
  • Monitoring - Check "Web - Scenario" - Added handling of iframes and expose element contents
  • Office - Add machine name and IP for pending equipment

Corrections:

  • Ticketing - Fixed attachments being deleted when responding to a ticket via email

Version 4.1.8 2020-02-26

Corrections:

  • General - Initial tab is now displayed without a sliding transition
  • Monitoring - "Create a ticket" action in drop-down menus in alert list is now hidden if user has insufficient rights
  • Task - Fixed ticket creation from task (the newly created ticket was not linked to task)

Version 4.1.7 2020-02-25

Modifications:

  • General - Removed COCKPITSESSIONID from URL

Corrections:

  • Doc - Fixed problem opening document via shortcut URL
  • General - Dropping a file outside of a drop-zone will no longer open that file in the browser
  • General - Fixed loading indicator showing too early when switching tabs
  • General - Templates are now correctly refreshed when switching type on ticket creation form
  • Monitoring - Check "Web - HTTP request" - Fixed issue with response time
  • Office - Fixed issue deleting office equipment
  • Service Desk - Infrastructure - Fixed broken link to "Supplier - Overview" popup in equipment display
  • Service Desk - Infrastructure - Fixed link to software not working when software has no category
  • Service Desk - Ticketing - Fixed issue with host selection on ticket creation
  • Ticketing - Fixed "missing errors object" error message in ticket lists
  • Ticketing - Fixed inline attachments (images in rich text) getting deleted in certain circumstances
  • Ticketing - Fixed issue allowing supplier from another organization
  • Ticketing - When selecting an OLA contract for a ticket, contracts from a different organization are now hidden

Version 4.1.6 2020-02-14

Improvements:

  • Service Desk - Monitoring - Added auto-refresh to the service status page
  • Service Desk - Ticketing - Added column "creating user email" to the ticket export

Corrections:

  • General - Fixed "Reload Captcha" button not working in "Forgotten password" and "Create account" forms
  • General - Fixed calculation of available height for list when page-size setting is automatic
  • General - Fixed errors when using Internet Explorer 11
  • Infrastructure - Fixed error in retrieval of hotfix installation date
  • Ticketing - Fixed adding several tickets at once on a project
  • Ticketing - Fixed contacts listed in tickets for author change
  • Ticketing - Fixed visual issues when viewing Kanban board on Safari
  • Ticketing - Resolved issue with search in Kanban view

Version 4.1.5 2020-01-15

New features:

  • General - Added dark mode
  • Infrastructure - Added accounting info and custom fields for equipment
  • Monitoring - New check "AS400 - Jobs existence"
  • Monitoring - New check "AS400 - Jobs status"
  • Office - Added accounting info and custom fields for equipment
  • Reporting - Added report publication via public API
  • Ticketing - Added evaluation links to notification emails
  • Ticketing - Added phone call management

Improvements:

  • General - New full-text search engine
  • Monitoring - Disk space checks - Improved handling of threshold failures mixed with missing disks
  • Monitoring - New on-demand synchronisation system for standalone engines
  • Monitoring - SAP job checks - Added filter by user
  • Ticketing - Improved project management, including new Kanban view
  • Ticketing - Minor tweaks and improvements

Version 4.0.37 2020-02-28

  • Monitoring - "Create a ticket" action in drop-down menus in alert list is now hidden if user has insufficient rights
  • Task - "Create a ticket" action in drop-down menus in task list is now hidden if user has insufficient rights
  • Ticketing - Fixed attachments deletion when responding to a ticket via email

Version 4.0.36 2020-02-26

Improvements:

  • Infrastructure - Improved hot-fix install date retrieval
  • Service Desk - Monitoring - Added auto-refresh to the service status page
  • Service Desk - Ticketing - Added creating user email to the ticket export

Corrections:

  • Core - Pooling - Ignore attempts to return objects to pool if pool is not running
  • DB - Fixed DB migration issue (edge case on older systems)
  • General - Dropping a file outside of a drop-zone will no longer open that file in the browser
  • General - Fix file purge job
  • General - Fixed "Reload Captcha" button not working in "Forgotten password" and "Create account" forms
  • General - Fixed problem with cache directory
  • Infrastructure - Improve hot-fix install date retrieval, correction
  • Monitoring - Check "Web - HTTP request" - Fixed issue with response time
  • Office - Fixed bug deleting equipment
  • Service Desk - Infrastructure - Fixed link to software not working when software has no category
  • Service Desk - Ticketing - Fixed issue with ticket creation and host selection
  • Task - Fixed ticket creation from task (the newly created ticket was not linked to task)
  • Technical - Fix incompatibility between ZK and apache-tomcat 8.551+ or 9.0.31+
  • Ticketing - Prevent ticket lists complaining about missing errors object

Version 4.0.34 2020-02-07

New features:

  • Monitoring - Check "SAP - DB - Hana - Backup (DB12)" - Added new HANA DB12 check

Improvements:

  • Monitoring - Enforce execution for availability checks when host is not available

Modifications:

  • Administration - Allow up to 366 days for the threshold of the audit purge job

Corrections:

  • Administration - Fixed bug deleting organizations
  • Administration - Fixed bug in orphan file purge job
  • Administration - Fixed display filter issue editing end-users
  • Core - Fixed bug in display filter management
  • General - Minor UI fixes and improvements
  • Infrastructure - Databases - Fixed bug saving flag "Store metrics"
  • Infrastructure - Fixed error copying SAP system
  • Infrastructure - Fixed error creating new SAP system
  • Infrastructure - Software inventory - Fixed parsing issue
  • Monitoring - Check "SAP - DB - MSSQL - Database Check (DB13)" - Database checks with no run date are now ignored
  • Monitoring - Check "SAP - IDocs (WE05)" - Fix check subject generation
  • Monitoring - Check "SAP - IDocs (WE05)" - Fixed issue with SAP IDocs string arrays
  • Monitoring - Check "SAP - Process chain in process (RSPCM)" - Fixed issue with UTC dates
  • Monitoring - Check "Windows - Up-time" - Fixed threshold issue
  • Monitoring - Fixed engine configuration parameter issue
  • Ticketing - Allow ticket task assignation when the ticket is assigned to the operator
  • Ticketing - Display only teams with write access for assignation when creating a ticket
  • Ticketing - Fix end-users listed in tickets for author change
  • Ticketing - Fixed bug in SLA calculation
  • Ticketing - Fixed duplicate email sent to email author
  • Ticketing - Fixed issue downloading ticket attachments as ZIP with duplicate filenames
  • Ticketing - Fixed issue with notifications for contact followers and creation from alert
  • Ticketing - Fixed notifications for closed tickets
  • Ticketing - Fixed various minor issues editing tickets
  • Ticketing - Hide closed tickets when selecting children during a transfer/assignation
  • Ticketing - Show only teams with write access when creating a ticket
  • Ticketing - When including an image within rich-text, do not auto-resize GIF and increase upload timeout

Version 4.0.33 2020-01-07

New features:

  • Monitoring - Added new check "SAP - Global setting status (SE06)"

Improvements:

  • Monitoring - Added "truncated" message in alert logs
  • Monitoring - Added an option "Calculation mode" for check "SAP - Performance (ST03)"
  • Monitoring - Added configuration parameters for WinRM pool configuration
  • Monitoring - Added filter on error type to check "SAP - Work processes in error (SM50)"
  • Monitoring - Added option to choose backup type check "SAP - DB - MaxDB - Backup (DB12)"
  • Service Desk - Infrastructure - Merged 2 Sybase database types into one
  • Ticketing - Save content of search field when creating favorite from ticket list

Corrections:

  • General - Fixed bug in global filter management
  • General - Fixed cache issue in user preference screen
  • General - Fixed edge case in session handling on multi-portal systems
  • General - Fixed incorrect certain counters on dashboard (end-users and operators)
  • General - Fixed issue switching from SSO to Cockpit authentication in password reset process
  • General - Minor UI fixes and improvements
  • Infrastructure - Fixed handling of SAP system environment
  • Infrastructure - Fixed SAP system synchronisation issue
  • Monitoring - Added logs to help debugging JMX connections
  • Monitoring - Check "DB - MSSQL - DB backup" - Threshold unit changed from days to hours in generated check subject
  • Monitoring - Check "SAP - Jobs in error (SM37)" - Fixed timezone issue
  • Monitoring - Check "Unix - Log file" - Ignore rotated log files smaller than original file on previous check
  • Monitoring - Check "Unix - Processor usage": Added missing length limit for field "process name"
  • Monitoring - Fixed bug in check "SAP - BD - Oracle - Espace libre Tablespaces (DB02)"
  • Monitoring - Fixed bug in check "SAP - Work processes in error (SM50)"
  • Monitoring - Fixed error synchronizing certain schedule modifications
  • Monitoring - Fixed several bugs in JMX checks
  • Monitoring - Fixed several bugs in SNMP checks
  • Service Desk - Monitoring - Fixed timezone issue with maintenance periods
  • Service Desk - Ticketing - Fixed disappearing "Validate" button
  • Service Desk - Ticketing - Statistics - Fixed colors for certain charts
  • Ticketing - Fixed bug in external ticket access
  • Ticketing - Fixed bug in load statistics
  • Ticketing - Fixed bug in SLA calculation
  • Ticketing - Fixed bug in SLA statistics
  • Ticketing - Fixed bug in ticket creation (creation date in the future)
  • Ticketing - Fixed error creating tickets from alerts (multiple tickets instead of creation + update)
  • Ticketing - Fixed problem with certain attachments when updating ticket from an email
  • Ticketing - Fixed problem with user rights on ticket validation
  • Ticketing - Improved handling of DB deadlocks creating or modifying tickets
  • Ticketing - Reset page when changing document popup folder

Modifications:

  • Technical - Updated APNS certificate

Version 4.0.32 2019-11-15

Improvements:

  • Monitoring - Check "DB - MSSQL - DB backup" - Threshold unit changed from days to hours
  • Monitoring - Check "SAP - Work processes in error (SM50)" - Added "Report" field to alert detail message

Corrections:

  • Doc - Fixed service desk access rights applied displaying documents as operator
  • General - Fixed issue saving certain user preferences
  • General - Several smaller UI fixes and improvements
  • Monitoring - Fixed synchronisation error (edge case with SAP checks with multiple engines per SAP system)
  • Monitoring - Metrics - Fixed ID overflow blocking metrics
  • Monitoring - Metrics - Fixed missing translations (DE/PL)
  • Monitoring - SAP - Reduce log level of XMI connection errors
  • Reporting - Fixed bad unit in graphs
  • Reporting - Fixed translation problem in email notifications (HTML)
  • Service Desk - Monitoring - Fixed translations in metrics graphs
  • Service Desk - Ticketing - Statistics - Removed x axis decimal points in charts
  • Ticketing - Fixed issue with HTML content in certain Excel exports

Version 4.0.31 2019-10-25

Improvements:

  • Infrastructure - Added invoice date to equipment data
  • Infrastructure - Added new QR code label sizes
  • Infrastructure - Improved equipment exports
  • Office - Added invoice date to equipment data
  • Office - Added new QR code label sizes
  • Office - Improved equipment exports
  • Office - Inventory - Added system domain and currently connected user
  • Office - Inventory - New agent version 0.0.16.0
  • Ticketing - Improved performance of ticket statistics

Corrections:

  • Administration - Fixed bug in SMS gateway management page
  • Administration - Fixed error duplicating organizations
  • Administration - Stop mobile app notifications when disabling users
  • General - Fixed "Duplicate entry" creating session
  • General - Fixed bug handling certain favorites
  • General - Fixed bug in Excel export of graphics
  • General - Fixed error applying user rights favorites in certain cases
  • General - Fixed error in Google SSO due to change in Google profile URLs
  • Logbook - Fixed bug in phone call statistics
  • Monitoring - Fixed bug in check "AS400 - SQL query returning OK"
  • Monitoring - Fixed bug in check "SAP - DB - Oracle - Archiving (DB12)"
  • Monitoring - Fixed missing validation for process name in check "Unix - Process status"
  • Monitoring - SAP - Fixed error log on ABAP exception fetching Oracle BR backups, tablespaces etc.
  • Reporting - Fixed bad english translation in report templates
  • Tasks - Fixed bug in task scheduler
  • Ticketing - Fixed error adding exchange from emails with duplicate attachment names
  • Ticketing - Fixed error in ticket export (SLA columns)
  • Ticketing - Fixed handling certain workflow ticket logs

Version 4.0.30 2019-10-07

Improvements:

  • Administration - Added manual job to delete orphan ticket attachment data
  • Core - Allow upload of new license on login as administrator if number of licensed operators is exceeded
  • Infrastructure - Equipment management - Added UID column
  • Infrastructure - Equipment management - Improved performance
  • Infrastructure - Export - Added choice of information to be included in the equipment export
  • Infrastructure - QR codes can now include text
  • Monitoring - Check management - Added search filter to application selection lists
  • Office - Added manual entry of IP address for any type of equipment
  • Office - Equipment management - Added UID column
  • Office - Export - Added choice of information to be included in the equipment export
  • Ticketing - Improved email address input

Modifications:

  • General - Added timezone information to excel exports
  • Monitoring - Setting alerts now increase counter of pending real alert message instead of creating a new alert message

Corrections:

  • Administration - Fixed bug in OAuth client management
  • Administration - Fixed missing create/update audit entries for certain object types
  • Administration - Fixed potential issue updating organisations
  • DB - Fixed DB migration issue (edge case)
  • General - Fixed "Kill session" screen for Azure AD users
  • General - Fixed potential thread exhaustion issue (lingering dead timers)
  • General - Improved security of Azure AD integration (Azure AD users need to go through password reset procedure after update)
  • General - Several minor UI fixes and improvements
  • Home - Dashboard - Fixed performance problems with document counters on systems with many documents
  • Infrastructure - Equipment management - Fixed error sorting hardware elements
  • Infrastructure - Equipment management - Fixed incorrect filter for options "With equipment checks" and "With DB, SAP or Java application checks"
  • Infrastructure - Equipment management - Keep sort on return to list from edit/display
  • Infrastructure - Fixed error in inventory status page
  • Infrastructure - Fixed issue with Windows software inventory
  • Monitoring - Fixed bug duplicating SAP checks between instances of the same SAP system
  • Monitoring - Fixed bug in check "DB - Sybase - Monitoring engine status"
  • Monitoring - Fixed issue with SAP check "SAP - XML Message monitoring (SXMB_MONI)"
  • Office - Equipment management - Fixed status/type navigating back to list
  • Service Desk - Ticketing - Fixed handling of choice boxes without any options
  • Ticketing - Configuration - Added missing input validation on validation workflow thresholds
  • Ticketing - Do not include embedded images in attachment ZIP
  • Ticketing - Fixed bug in notifications (edge case)
  • Ticketing - Fixed error bulk-deleting tickets

Version 4.0.29 2019-09-13

Improvements:

  • Infrastructure / Office - Add UUID to equipment

Corrections:

  • General - Fixed bug in 2FA activation
  • General - Fixed error applying user rights
  • General - Fixed issue in date/time picker
  • General - Fixed minor issues with rich text editor
  • General - Jump to first list page when reloading an obsolete page (e.g. after deleting last element on last page)
  • General - Several minor UI fixes and improvements
  • Logbook - Fixed error in maintenance period list
  • Monitoring - Fixed error log on report data collection during engine shutdown
  • Service Desk - Ticketing - Fixed UI glitch in ticket creation
  • Ticketing - Certain properties now remain modifiable on closed project tickets
  • Ticketing - Fixed bugs in workflow management
  • Ticketing - Fixed timezone discrepancies in tickets created from alert
  • Ticketing - Navigate to list after deleting a ticket
  • Ticketing - Synchronization - Fixed several minor mapping bugs
  • Ticketing - Team statistics - Fixed empty page if there is not data
  • Ticketing - Ticket creation - Fixed order of categories

Version 4.0.28 2019-09-02

Corrections:

  • General - Sevaral minor UI fixes
  • Infrastructure - DB metrics: Added missing translations
  • Infrastructure - Fixed standalone engine not recognising new SAP instance
  • Monitoring - Added a workaround to fetch scheduled tasks on Windows Server 2016
  • Monitoring - Fixed primary key violation when synchronising certain new check messages
  • Service Desk - Monitoring - Added missing DB metrics graphs
  • Technical - Made engine auto-update more resilient
  • Ticketing - Improved handling of search engine connection timeout when searching in ticket lists

Version 4.0.27 2019-08-14

Corrections:

  • Infrastructure - Public API - Added validation for instance equipment/SAP system structure match
  • Monitoring - Fixed synchronization error (edge case with SAP checks with multiple engines per structure)

Version 4.0.25 2019-08-09

Improvements:

  • General - Improved date picker
  • General - Improved performance of user selection
  • General - Many smaller UI tweaks
  • Monitoring - Check "SAP - Client status (SCC4)" - Improved field labels
  • Passwords - Added access to passphrase-protected passwords from Cockpit ITSM Desktop

Modifications:

  • Monitoring - SAP - Added check "SAP - Performances (ST03)" to the list of selectable custom checks in reports
  • Ticketing - Convert alert timestamp to organization timezone when creating ticket from alert
  • Ticketing - Include closure and archival with empty messages in ticket exchanges

Corrections:

  • Doc - Fixed error marking all documents as read
  • General - Fixed problem activating 2FA for operators
  • General - Sevaral minor UI fixes
  • Infrastructure - Fixed bug deleting database server
  • Infrastructure - Fixed bug deleting equipment (edge case)
  • Infrastructure - Fixed DB capacity planning for DB type "Sybase encrypted"
  • Infrastructure - Public API - Improved handling of incorrect IDs in requests
  • Monitoring - Engine synchronization - Do not log error if pull request is interrupted by engine
  • Monitoring - Fixed offset issue in SAP job checks
  • Monitoring - Improved handling of missed check update notifications
  • Monitoring - Metrics - Fixed minor bug leading to duplicate elements
  • Monitoring - Suspend engine synchronization while acknowledging alert notifications
  • Reporting - Fixed bug in monthly single-structure ticket reports
  • Reporting - Fixed error logged every time an automated report is generated
  • Service Desk - Ticketing - Ticket creation: Fixed form elements layout and appearance
  • Technical - Minor fix for engine login
  • Ticketing - Added info to log on validation error creating ticket from email
  • Ticketing - Fixed error "Module ticket is not defined in portal mime types"
  • Ticketing - Fixed error sending email notification
  • Ticketing - Fixed error updating ticket timeline after modifying progress
  • Ticketing - Fixed handling of filter on multiple values of the same custom property
  • Ticketing - Notifications - Fixed issue with table borders in ticket notifications
  • Ticketing - Print preview - Fixed display of priority
  • Ticketing - Statistics - Fixed bug in "Operator load" report
  • Ticketing - Synchronization - Fixed bug in template field mapper

Version 4.0.24 2019-07-22

Improvements:

  • Ticketing - Improved ticket view for printing

Corrections:

  • Core - Minor UI fixes
  • Monitoring - Fixed bug in engine status list and dashboard
  • Monitoring - Fixed incorrect check subject for check "DB - MSSQL - DB backup"
  • Monitoring - Ignore monitoring heartbeats older than 1 year reported by engine
  • Monitoring - Standalone engine - Do not apply login delay for successive login failures

Version 4.0.23 2019-07-17

Improvements:

  • Ticketing - Improved full text search

Corrections:

  • Monitoring - Windows - Fixed problem with scheduled tasks on Windows 2016 Server
  • Monitoring - Fixed bug synchronising new check message from standalone engine
  • Technical - Improved reliability of standalone engine auto-update
  • Mobile API - Fixed performance problem with mobile dashboard
  • Technical - Fixed termination of child-processes on shutdown
  • Administration - Fixed bug in user management (issue with user rights)
  • Monitoring - Fixed scheduled task retrieval on Windows 2016 Server
  • Monitoring - Fixed temporary file leak
  • Core - Fixed mintor bugs in date range picker
  • Reporting - Fixed bugs in multi-structure ticket reports

Version 4.0.22 2019-07-09

Improvements:

  • Passwords - Bulk-sharing - Added progress dialog
  • Ticketing - Increased height of rich text editor on ticket actions
  • Ticketing - Reload email archives and blacklist after bulk-actions
  • Ticketing - Rich text editor - Added keyboard shortcut hints

Modifications:

  • Monitoring - Check types "SAP - Jobs finished", "SAP - Process chain finished" and "SAP - iDocs" are now selectable in service status

Corrections:

  • Administration - Fixed problem re-enabling task scheduler
  • Logbook - Fixed issue with maintenance periods
  • Monitoring - Fixed check "DB - Hana - Archive status"
  • Monitoring - Fixed structure filter being ignored for alert notifications
  • Monitoring - Fixed with read-only display of check "DB - Hana - Archive status"
  • Passwords - Bulk-sharing - Don't add teams with no access to the password being shared
  • Reporting - Fixed error in ticket reporting
  • Reporting - Templates - Do not reset availability reports on team change
  • Technical - Improved handling of OptimisticLockException
  • Ticketing - Added missing log for exchange modifications
  • Ticketing - Fixed several issues with ticket statistics
  • Ticketing - Fixed sort problem in ticket catalog
  • Ticketing - Fixed text of ticket rating notifications
  • Ticketing - Refresh templates when switching ticket author

Version 4.0.21 2019-07-04

Improvements:

  • General - UI tweaks
  • Monitoring - Added alert levels and alert threshold to check "DB - Hana - Alert monitoring"
  • Monitoring - Check "DB - Hana - Archive status" - Added option "in the last N minutes"
  • Technical - Added purge for outdated agent distribution files
  • Ticketing - Search - Added search by ID using hash symbol (e.g. #123)
  • Ticketing - Show ticket attachment in alphabetical, case-insensitive order

Corrections:

  • Administration - Engine/Agent distribution - Fixed bug determining the latest version
  • Administration - Operator management - Fixed problem saving operator preferences
  • DB - Fixed DB migration issues (from V3)
  • General - Added timeouts for email connections (SMTP, IMAP, POP3)
  • General - Fixed bug in password reset procedure
  • Infrastructure - Inventory - Use ip instead of ifconfig to fetch network information
  • Knowledge base - Fixed bug displaying documents (Firefox)
  • Monitoring - Fixed performance problem synchronising applications on certain systems
  • Monitoring - Fixed SQL exception inserting metrics data
  • Passwords - Fixed error deleting currently selected password from overview
  • Ticketing - Fixed problem scheduling Ticketing jobs
  • Ticketing - It is no longer possible to have a ticket list favorite using two different filters
  • Ticketing - Radio on ticket template/type popup is now checked when selecting a template

Version 4.0.20 2019-06-21

New major version

New vocabulary:

  • "structures" are now "organizations"
  • "sites" are now "department"
  • "contacts" are now "end-users"

Improvements - User experience:

  • General - New menu system
  • General - New list view in ticketing module (other modules will follow later)
  • General - In frequently used list views, each operator can create her/his own filters and save them under a name of their choice
  • General - Any view in the application can be added to the "Favorites" menu, including the currently selected filter
  • General - New "breadcrumb" navigation bar
  • General - Main menu items can now be opened in a new tab via "middle-click"
  • Ticketing - List views are now separated by process (incident, request, change, etc.) but there still is a global view
  • Ticketing - In each view, tabs allow to access different lists (open tickets, tasks, search, etc.)
  • Ticketing - By default, the lists are unfiltered and an operator sees all tickets he/she has access to
  • Ticketing - A selection of frequently used filters has been created by default
  • Ticketing - Tickets can now be linked between themselves
  • Ticketing - Certain actions can now be performed on several tickets at once (completion, transfer, etc.)
  • Ticketing - Ticket tasks can now be assigned to different teams even if the ticket in question is not assigned to them
  • Ticketing - Effort is now linked to ticket tasks
  • Ticketing - Time tracking is now linked to ticket tasks
  • Ticketing - Ticket management reorganized, modifications are now grouped by blocs (treatment, properties, etc.)
  • Ticketing - Problems are now handled as classic tickets (including ID, assignment, etc.)
  • Ticketing - It is now possible to add followers to a ticket (operators, end-users et external emails)
  • Ticketing - Followers will receive notifications for any ticket they follow

Improvements - Configuration:

  • Ticketing - The configuration is now entirely managed by catalog
  • Ticketing - For each organization (structure), each process (request, incident, etc.) is attached to a catalog
  • Ticketing - A catalog can be dedicated to a single organization or be shared between organizations
  • Ticketing - Catalog parameters (templates, statuses, priorities, SLAs, etc.) can now be shared, it is no longer necessary to configure them when adding a new organization
  • Ticketing - Completion statuses (completed, cancelled, etc.) can now be customized
  • Ticketing - It is now possible to add custom properties (categories, etc.)
  • Ticketing - It is now possible to add rich text forms in ticket templates to aid ticket creation by the users
  • Ticketing - Ticket workflows have been added. They allow to add rules for certain ticket events (transfer to a specific team, specific validation workflow, etc.) and can help to avoid the creation of specific templates in many cases

Modifications:

  • Ticketing - Templates are no longer attached to a department (site) or an end-user (contact), all end-users in an organization will see the same templates
  • Ticketing - Thanks to the new ticket workflows, the tickets created from a template can be handled differently according to certain criteria (department of author, etc.)
  • Ticketing - Template-specific notifications no longer exist, they are replaced by followers (more flexible system)
  • Ticketing - Categories and sub-categories have been replaced by custom properties

Version 3.1.242 2020-04-23

New features:

  • Monitoring - Added filter to check type popup in lists

Improvements:

  • General - Updated ActiveMQ broker certificates
  • Office - Add machine name and IP for pending equipment
  • Task - Optimization of task statistics
  • Ticketing - Ticket sync - Improved filter management when synchronizing ticket properties
  • Ticketing - Ticket sync - Improved logging

Corrections:

  • Administration - Clarify timezone options in end-user management screen
  • Administration - Fixed background job reload on multi-portal systems
  • Administration - Fixed issue saving existing organization without inventory schedule
  • DB - Fixed issue with engine IDs greater than 127
  • General - Fix file purge job (again)
  • General - Fixed concurrency issue with OAuth access token creation
  • General - Fixed problem with cache directory
  • Logbook - Fixed issues on "Maintenance period schedules" screen
  • Monitoring - Check "DB - SQL - Query - Return integer" - Fixed UI issue
  • Monitoring - Check "SAP - DB - Hana - Backup (DB12)" - Fixed check name
  • Monitoring - Check "Web - HTTP request" - Fixed translations in check UI
  • Monitoring - Fixed error in process selection dialog
  • Monitoring - Improved performance of metrics aggregation job
  • Office - Fixed error in pending equipment list
  • Office - Fixed issue deleting office equipment
  • Office - Fixed validation of agent configuration
  • Passwords - Fixed problem sorting password lists
  • Reporting - Fixed error copying report to nowe organization (availability data was copied erroneously)
  • Service Desk - Ticketing - Fixed issue with host selection on ticket creation
  • Technical - Fix incompatibility between ZK and apache-tomcat 8.5.51+ or 9.0.31+
  • Ticketing - Fixed bad english translation for status "To validate"
  • Ticketing - Fixed email notifications being sent to disabled users
  • Ticketing - Fixed issue where ticket exchanges were ignored if they were added in the same synchronization period as the ticket creation
  • Ticketing - Ticket sync - Fixed error synchronizing certain tickets (special case)

Version 3.1.241 2020-02-26

Corrections:

  • Service Desk - Infrastructure - Fixed link to software not working when software has no category
  • Technical - Fixed incompatibility between ZK and apache-tomcat 8.551+ or 9.0.31+ (previous fix not 100% reliable)

Version 3.1.240 2020-02-24

Corrections:

  • General - Fix file purge job
  • General - Fixed problem with cache directory
  • Infrastructure - Improve hot-fix install date retrieval, correction
  • Office - Fixed bug deleting equipment
  • Service Desk - Ticketing - Fixed issue with ticket creation and host selection
  • Technical - Fixed incompatibility between ZK and apache-tomcat 8.5.51+ or 9.0.31+

Version 3.1.239 2020-02-12

New features:

  • Monitoring - Check "SAP - DB - Hana - Backup (DB12)" - Added new HANA DB12 check

Improvements:

  • Infrastructure - Improved hot-fix install date retrieval
  • Monitoring - Enforce execution for availability checks when host is not available
  • Service Desk - Monitoring - Added auto-refresh to the service status page
  • Service Desk - Ticketing - Added creating user email to the ticket export

Modifications:

  • Administration - Allow up to 366 days for the threshold of the audit purge job

Corrections:

  • Administration - Fixed bug in orphan file purge job
  • Administration - Fixed display filter issue editing end-users
  • Core - Fixed bug in display filter management
  • General - Fixed "Reload Captcha" button not working in "Forgotten password" and "Create account" forms
  • Infrastructure - Databases - Fixed bug saving flag "Store metrics"
  • Infrastructure - Fixed error copying SAP system
  • Infrastructure - Fixed error creating new SAP system
  • Infrastructure - Software inventory - Fixed parsing issue
  • Monitoring - Check "SAP - DB - MSSQL - Database Check (DB13)" - Database checks with no run date are now ignored
  • Monitoring - Check "SAP - IDocs (WE05)" - Fix check subject generation
  • Monitoring - Check "SAP - IDocs (WE05)" - Fixed issue with SAP IDocs string arrays
  • Monitoring - Check "SAP - Process chain in process (RSPCM)" - Fixed issue with UTC dates
  • Monitoring - Check "Windows - Up-time" - Fixed threshold issue
  • Monitoring - Fixed engine configuration parameter issue

Version 3.1.238

Improvements:

  • Ticketing - Synchronization - ServiceNow: Added the option to retrieve journal fields during synchronization (ticket creation)

Corrections:

  • Reporting - Fixed incorrect unit display in metrics graphs
  • Service Desk - Ticketing - Fixed error closing certain tickets

Version 3.1.237 2020-01-07

New features:

  • Monitoring - Added new check "SAP - Global setting status (SE06)"

Improvements:

  • Monitoring - Added "truncated" message in alert logs
  • Monitoring - Added configuration parameters for WinRM pool configuration

Corrections:

  • Infrastructure - Fixed handling of SAP system environment
  • Infrastructure - Fixed SAP system synchronisation issue
  • Monitoring - Fixed bug in check "SAP - BD - Oracle - Espace libre Tablespaces (DB02)"
  • Monitoring - Fixed bug in check "SAP - Work processes in error (SM50)"
  • Monitoring - Fixed several bugs in JMX checks
  • Monitoring - Fixed several bugs in SNMP checks
  • Service Desk - Fixed minor UI issues
  • Ticketing - Fixed bug in SLA calculation

Version 3.1.236 2019-12-10

Improvements:

  • Monitoring - Added an option "Calculation mode" for check "SAP - Performance (ST03)"
  • Monitoring - Added filter on error type to check "SAP - Work processes in error (SM50)"
  • Monitoring - Added option to choose backup type check "SAP - DB - MaxDB - Backup (DB12)"
  • Service Desk - Infrastructure - Merged 2 Sybase database types into one

Corrections:

  • General - Fixed bug in global filter management
  • General - Fixed edge case in session handling on multi-portal systems
  • General - Minor UI fixes and improvements
  • Monitoring - Added logs to help debugging JMX connections
  • Monitoring - Fixed error synchronizing certain schedule modifications
  • Service Desk - Ticketing - Fixed disappearing "Validate" button
  • Ticketing - Fixed bug in external ticket access

Version 3.1.235 2019-11-28

Improvements:

  • Ticketing - Save content of search field when creating favorite from ticket list

Corrections:

  • General - Fixed issue switching from SSO to Cockpit authentication in password reset process
  • Monitoring - Check "DB - MSSQL - DB backup" - Threshold unit changed from days to hours in generated check subject
  • Monitoring - Check "SAP - Jobs in error (SM37)" - Fixed timezone issue
  • Monitoring - Check "Unix - Processor usage": Added missing length limit for field "process name"
  • Service Desk - Monitoring - Fixed timezone issue with maintenance periods
  • Service Desk - Ticketing - Statistics - Fixed colors for certain charts
  • Ticketing - Fixed error creating tickets from alerts (multiple tickets instead of creation + update)
  • Ticketing - Fixed problem with certain attachments when updating ticket from an email
  • Ticketing - Improved handling of DB deadlocks creating or modifying tickets

Version 3.1.234 2019-11-15

Improvements:

  • Monitoring - Check "DB - MSSQL - DB backup" - Threshold unit changed from days to hours
  • Monitoring - Check "SAP - Work processes in error (SM50)" - Added "Report" field to alert detail message

Corrections:

  • Doc - Fixed service desk access rights applied displaying documents as operator
  • General - Fixed issue saving certain user preferences
  • General - Several smaller UI fixes and improvements
  • Monitoring - Fixed synchronization error (edge case with SAP checks with multiple engines per SAP system)
  • Monitoring - Metrics - Fixed ID overflow blocking metrics
  • Monitoring - Metrics - Fixed missing translations (DE/PL)
  • Reporting - Fixed bad unit in graphs
  • Reporting - Fixed translation problem in email notifications (HTML)
  • Service Desk - Monitoring - Fixed translations in metrics graphs

Version 3.1.233 2019-10-25

Improvements:

  • Administration - Added manual job to delete orphan ticket attachment data
  • Core - Allow upload of new license on login as administrator if number of licensed operators is exceeded
  • Infrastructure - Added invoice date to equipment data
  • Infrastructure - Added new QR code label sizes
  • Infrastructure - Equipment management - Added UID column
  • Infrastructure - Equipment management - Improved performance
  • Infrastructure - Export - Added choice of information to be included in the equipment export
  • Infrastructure - Improved equipment exports
  • Infrastructure - QR codes can now include text
  • Monitoring - Check management - Added search filter to application selection lists
  • Office - Added invoice date to equipment data
  • Office - Added manual entry of IP address for any type of equipment
  • Office - Added new QR code label sizes
  • Office - Equipment management - Added UID column
  • Office - Export - Added choice of information to be included in the equipment export
  • Office - Improved equipment exports
  • Office - Inventory - Added system domain and currently connected user
  • Office - Inventory - New agent version 0.0.16.0

Modifications:

  • General - Added timezone information to excel exports

Corrections:

  • Administration - Fixed bug in OAuth client management
  • Administration - Fixed potential issue updating organisations
  • Administration - Stop mobile app notifications when disabling users
  • DB - Fixed DB migration issue (edge case)
  • General - Fixed "Duplicate entry" creating session
  • General - Fixed bug in Excel export of graphics
  • General - Fixed potential thread exhaustion issue (lingering dead timers)
  • General - Improved security of Azure AD integration (Azure AD users need to go through password reset procedure after update)
  • Infrastructure - Equipment management - Fixed error sorting hardware elements
  • Infrastructure - Equipment management - Fixed incorrect filter for options "With equipment checks" and "With DB, SAP or Java application checks"
  • Infrastructure - Equipment management - Keep sort on return to list from edit/display
  • Infrastructure - Fixed issue with Windows software inventory
  • Logbook - Fixed bug in phone call statistics
  • Monitoring - Fixed bug duplicating SAP checks between instances of the same SAP system
  • Monitoring - Fixed bug in check "AS400 - SQL query returning OK"
  • Monitoring - Fixed bug in check "SAP - DB - Oracle - Archiving (DB12)"
  • Monitoring - Fixed issue with SAP check "SAP - XML Message monitoring (SXMB_MONI)"
  • Monitoring - Fixed missing validation for process name in check "Unix - Process status"
  • Office - Equipment management - Fixed status/type navigating back to list
  • Reporting - Fixed bad english translation in report templates
  • Tasks - Fixed bug in task scheduler
  • Ticketing - Fixed error deleting attachments when bulk-deleting tickets

Version 3.1.232 2019-09-13

Improvements:

  • Infrastructure / Office - Add UUID to equipment

Corrections:

  • Infrastructure - DB metrics: Added missing translations
  • Logbook - Fixed error in maintenance period list
  • Monitoring - Added a workaround to fetch scheduled tasks on Windows Server 2016
  • Monitoring - Fixed primary key violation when synchronizing certain new check messages
  • Service Desk - Monitoring - Added missing DB metrics graphs
  • Ticketing - Fixed timezone discrepancies in tickets created from alert
  • Ticketing - Synchronization - Fixed several minor mapping bugs

Version 3.1.231 2019-08-09

Improvements:

  • Monitoring - Check "SAP - Client status (SCC4)" - Improved field labels
  • Passwords - Added access to passphrase-protected passwords from Cockpit ITSM Desktop
  • Ticketing - Synchronization - Improved error logging

Corrections:

  • Core - Improved handling of stale connection errors
  • Core - Improved XML RPC server startup/shutdown to avoi RPC errors
  • Core - Pooling - Ignore attempts to return objects to pool if pool is not running
  • Core - Reduce log level on reload of check deleted from DB
  • Doc - Fixed AlreadyClosedException listing keyword
  • General - Fixed error saving display filter
  • Infrastructure - Fixed bug deleting database server
  • Infrastructure - Fixed bug deleting equipment (edge case)
  • Infrastructure - Fixed DB capacity planning for DB type "Sybase encrypted"
  • Logbook - Maintenance periods - Fixed sorting issue
  • Monitoring - Always skip check execution during engine shutdown
  • Monitoring - Check "Unix - Log file" - Ignore rotated log files smaller than original file on previous check
  • Monitoring - ESX - Fixed bug in vSphere equipment connection test and connection pooling
  • Monitoring - ESX - Reduce log level of disconnect errors
  • Monitoring - Fixed error log on report data collection during engine shutdown
  • Monitoring - Fixed incorrect check subject for check "DB - MSSQL - DB backup"
  • Monitoring - Fixed issue with check templates for "Sybase encrypted" databases
  • Monitoring - Fixed issue with Oracle DB capacity planning
  • Monitoring - Fixed temporary file leak
  • Monitoring - Improved handling of missed check update notifications
  • Monitoring - Metrics - Fixed minor bug leading to duplicate elements
  • Monitoring - Reduce log level of availability check on host deleted from DB
  • Monitoring - Reduced excessive log level for problem closing DB connection (connection already closed)
  • Monitoring - SAP - Fixed "JCO ERROR CONVERSION" fetching SAP MaxDB backups
  • Monitoring - SAP - Fixed error log on ABAP exception fetching MsSQL backups
  • Monitoring - SAP - Fixed error log on ABAP exception fetching Oracle BR backups, tablespaces etc.
  • Monitoring - SAP - Fixed error log on JCo exception fetching DB2 backups etc.
  • Monitoring - SAP - Fixed offset issue in SAP job checks
  • Monitoring - SAP - Ignore Error XM022 : Tool already logged on in interface XMB when logging in to XMI
  • Monitoring - SAP - Reduce log level of XMI connection errors
  • Office - Fixed bug in equipment export
  • Reporting - DB metrics selection - Solved issue selecting a host
  • Reporting - Fixed error logged every time an automated report is generated
  • Ticketing - Fixed error creating ticket (edge case)
  • Ticketing - Fixed error saving ticket on transfer
  • Ticketing - Notifications - Fixed issue with table borders in ticket notifications
  • Ticketing - Notifications - Fixed issue with table styles for users with ticket signature
  • Ticketing - Synchronization - Added missing validation on ticket save
  • Ticketing - Synchronization - Fixed bug in template field mapper

Version 3.1.230 2019-07-18

Corrections:

  • Monitoring - Fixed missing translations for checks "DB - Hana - Alert monitoring" and "DB - Hana - Archive status"
  • Mobile API - Fixed performance problem with mobile dashboard
  • Technical - Fixed termination of child-processes on shutdown
  • Administration - Fixed bug in user management (issue with user rights)
  • Monitoring - Fixed scheduled task retrieval on Windows 2016 Server

Version 3.1.229 2019-07-10

Improvements:

  • Monitoring - Added alert levels and alert threshold to check "DB - Hana - Alert monitoring"
  • Monitoring - Check "DB - Hana - Archive status" - Added option "in the last N minutes"
  • Passwords - Bulk-sharing - Added progress dialog
  • Technical - Added purge for outdated agent distribution files

Corrections:

  • Administration - Engine/Agent distribution - Fixed bug determining the latest version
  • General - Added timeouts for JavaMail connections (SMTP, IMAP, POP3)
  • Infrastructure - Inventory - Use ip instead of ifconfig to fetch network information
  • Logbook - Fixed issue with maintenance periods
  • Monitoring - Fixed bad translation
  • Monitoring - Fixed potential primary key violation synchronising new check message from standalone engine
  • Monitoring - Fixed SQL exception inserting metrics data
  • Monitoring - Fixed structure filter being ignored for alert notifications
  • Monitoring - Windows - Fixed problem with scheduled tasks on Windows 2016 Server
  • Passwords - Bulk-sharing -