Wouldn’t it be great if you could reduce the number of support tickets your team is dealing with and deliver a better service to users at the same time? If you could empower users to check the status of the services they use in a simple and effective way?
That’s what Cockpit ITSM’s “Weather Report” has been designed to do. It enables non-technical users to clearly see the status of the applications or services they use in an immediate and visual way. Instead of ploughing through technical reports or data, the weather report simply communicates service status quickly and effectively. Empowering your users in this way also helps you – by reducing the calls to your helpdesk and the number of support tickets being opened about service availability.
How Does It Work?
The IT team can create a service status indicator for any, or all, services or applications. The status of each service is represented by a weather icon.
- Sun: everything is fine, working well.
- Cloud: the service is experiencing some problems but is still accessible, service is disrupted or degrading.
- Storm: the problem is severe, service is not working.
Since these symbols are familiar to everyone from their everyday life, it isn’t necessary to be technical to understand the individual service status. Status is communicated quickly and clearly in an intuitive way. All the service status indicators are displayed on a single screen. Non-technical staff can view this screen to quickly see and understand the status of each service.
How Do You Create the Weather Reports?
It is really easy to create these visual status reports – no meteorology experience required! The service status indicators can be configured to relate to a service or an application or any other aspect of the IT environment.
- Pick any aspect of service delivery or performance you want to measure – those that are critical to the service in question’s availability and performance.
- Define the service performance thresholds for each level of criticality (cloud or storm).
- And you’re done; it’s that simple.
It is possible to create any number of weather reports for an application – if it is important to monitor different aspects of service performance.
What are the benefits?
Users no longer need to call your team to find out the status updates of the IT services they use. When your client arrives at work in the morning, they simply view the “weather” screen to get an overview of all service availability.
Service Managers don’t need to wade through lengthy technical reports to be able to check the status of services. This means they can get the answers to their clients about whether an application is running and available or confirm that it is experiencing problems much faster.
You can even give your clients access to see status updates, reducing the pressure on your team and on service managers and client-facing staff – improving service and empowering clients through improved information.